Flora Cantina specializes in living plants, biological materials, and glass-based growing systems. Because these products are inherently variable and sensitive to handling and environment, our policies are designed to protect plant health, ensure fairness, and reflect biological reality. Please read carefully before purchasing.
All live plants are final sale.
We do not offer returns or exchanges on live plants once they leave our care. This policy exists to prevent unnecessary stress, contamination risk, and irreversible biological decline.
Plants are sold as living specimens at a specific growth stage, not as guaranteed future outcomes.
If a plant arrives clearly dead on arrival (DOA), you may submit a claim within 48 hours of delivery.
To be eligible for review:
If approved, resolution may include:
Refunds are not guaranteed.
Once a plant is delivered or picked up:
Educational resources are provided for guidance—not guarantees.
Substrate components, blends, and living inputs:
Improper use, mixing, or application is outside our responsibility.
Glass vessels and grow systems are inspected prior to shipment.
If an item arrives damaged in transit:
Approved claims may result in a replacement or store credit.
Damage occurring after delivery or due to misuse is not covered.
Items collected via local pickup are considered accepted in full at handoff.
We encourage inspection before leaving.
If you receive an incorrect item due to a fulfillment error, notify us within 48 hours so we can correct the issue.
Flora Cantina operates with a system-first approach to plant care. Living plants respond to their environment immediately, and outcomes cannot be reversed once conditions change.
These policies allow us to:
If you have questions before purchasing, we strongly encourage reaching out. Clear expectations create better outcomes for both plants and people.
